Accuracy to reference source

Characteristic Name:	Accuracy to reference source
Dimension:	Accuracy
Description:	Data should agree with an identified source
Granularity:	Element
Implementation Type:	Process-based approach
Characteristic Type:	Usage

Verification Metric:

The number of tasks failed or under performed due to lack of accuracy to reference sources

The number of complaints received due to lack of accuracy to reference sources

GuidelinesExamplesDefinitons

The implementation guidelines are guidelines to follow in regard to the characteristic. The scenarios are examples of the implementation

Guidelines:	Scenario:
Establish the source for a data attribute and maintain facilities to access the correct source.	(1) Actual Cost of raw material is taken from Supplier invoices and not from quotation. (2) Interest rates are taken from daily central bank statistics which is available in the finance system online.
Establish the data capturing points in the business process without leading to any ambiguity and enforce process level validation mechanisms to ensure the process is being followed.	(1) Personal drug utilisation data is captured at POS units at pharmacies and ALL pharmacies in the country are connected to a central system (All pharmacy data is considered). (2) In a barcode scanning system in a production system, finished products cannot be scanned into quality checked products (Finished, Quality checked are the two data capturing points here)
Implement effective techniques and efficient technological solutions (devices) in collecting data which minimise data errors and omissions in data capturing.	(1) Barcode scanning is used to enter sales of products. (2) Invoices are scanned into the system and price is automatically recognised. (3) Standard forms are used to collect patient data.
If data is collected and transferred batch wise, establish the frequencies of data transfers/uploads considering the nature of the data and business needs.	(1) All drug utilisation data collected in the pharmacies are transferred to the central system at the end of every month. (2) Production efficiency data is transferred to monitoring systems every 30 minutes
Implement an effective and efficient data transferring technology which do not cause distortions or omissions to data	(1) Data migration tools
Define and implement appropriate input validation rules to notify the data collector/operator about the erroneous values being entered, avoid erroneous values being entered into database or erroneous values are flagged for clear identification	(1) Telephone number does not accept non numeric characters
Implement flexible data capturing interfaces to accommodate important but out of the way data.	(1) A field exists to record special comments in a goods receipts note (GRN)
Implement and enforce standardised data capturing procedures/ best practices through the system in collecting data.	(1) Standard wait times are used in taking blood samples of a patient. (e.g.: one hour after meal)
Establish mitigation mechanisms to handle measurement errors and ensure that acceptable error tolerance levels are established	(1) calibrate the equipments on a routine basis
Identify barriers for data collection or barriers for data providers and take appropriate actions to remove them	(1) Maintain a log file of response failures of a web based survey and then eliminate the root causes.
Identify the practices which encourage data providers	(1) Reward survey participants
Conduct regular training programs for data capturing/entering staff and educate them on possible data capturing problems and how to overcome data entry errors depending on the context	(1) Do not restart the Scanner when it is hung up while scanning (2) Repeat a telephone number in a different pattern to validate it from the source e.g. : 045 220 371 9 , in validating repeat it as 04 52 20 37 19

Validation Metric:

How mature is the process for ensuring accuracy for reference sources

These are examples of how the characteristic might occur in a database.

Example:	Source:
In this scenario, the parent, a US Citizen, applying to a European school completes the Date of Birth (D.O.B) on the application form in the US date format, MM/DD/YYYY rather than the European DD/MM/YYYY format, causing the representation of days and months to be reversed.	N. Askham, et al., “The Six Primary Dimensions for Data Quality Assessment: Defining Data Quality Dimensions”, DAMA UK Working Group, 2013.
, let us consider two databases, say A and B, that contain the same data. If at time t a user updates data in database A and another user reads the same data from database B at time t' (t < t' ), the latter will read incorrect data. If t and f are included within the time interval between two subsequent data realignments	C. Cappiello, C. Francalanci, and B. Pernici, “Time-Related Factors of Data Quality in Multichannel Information System” in Journal of Management Information Systems, Vol. 20, No. 3, M.E. Sharpe, Inc., 2004, pp.71-91.
Consider an air traﬃc control center which receives data from several controller stations. To regulate air traﬃc, the traﬃc control center has to cope with uncertain data.Thus, the decision process must balance the delaying receiving more accurate data of airplane positions and the critical period of time in which an“eﬀective” decision must be made to regulate traﬃc;	B. Pernici, “Advanced Information Systems Engineering” in proc. The 22nd International Conference, CAiSE, Hammamet, Tunisia, June 2010.

Example:

Source:

In this scenario, the parent, a US Citizen, applying to a European school completes the Date of Birth (D.O.B) on the application form in the US date format, MM/DD/YYYY rather than the European DD/MM/YYYY format, causing the representation of days and months to be reversed.

N. Askham, et al., “The Six Primary Dimensions for Data Quality Assessment: Defining Data Quality Dimensions”, DAMA UK Working Group, 2013.

, let us consider two

databases, say A and B, that contain the same data. If at time t a user updates data in database A and another user reads the same data from database B at time t' (t < t' ), the latter will read incorrect data. If t and f are included within the time interval between two subsequent data realignments

C. Cappiello, C. Francalanci, and B. Pernici, “Time-Related Factors of Data Quality in Multichannel Information System” in Journal of Management Information Systems, Vol. 20, No. 3, M.E. Sharpe, Inc., 2004, pp.71-91.

Consider an air traﬃc control center which receives data from several controller stations. To regulate air traﬃc, the traﬃc control center has to cope with uncertain data.Thus, the decision process must balance the delaying receiving more accurate data of airplane positions and the critical period of time in which an“eﬀective” decision must be made to regulate traﬃc;

B. Pernici, “Advanced Information Systems Engineering” in proc. The 22nd International Conference, CAiSE, Hammamet, Tunisia, June 2010.

The Definitions are examples of the characteristic that appear in the sources provided.

Definition:	Source:
A measure of the correctness of the content of the data (which requires an authoritative source of reference to be identified and accessible).	D. McGilvray, “Executing Data Quality Projects: Ten Steps to Quality Data and Trusted Information”, Morgan Kaufmann Publishers, 2008.
The data agrees with an original, corroborative source record of data, such as a notarized birth certificate, document, or unaltered electronic data received from a party outside the control of the organization that is demonstrated to be a reliable source.	ENGLISH, L. P. 2009. Information quality applied: Best practices for improving business information, processes and systems, Wiley Publishing.
1) Accuracy of data refers to how closely the data correctly captures what it was designed to capture. Verification of accuracy involves comparing the collected data to an external reference source that is known to be valid. Capturing data as close as possible to the point of activity contributes to accuracy. The need for accuracy must be balanced with the importance of the decisions that will be made based on the data and the cost and effort associated with data collection. If data accuracy is compromised in any way then this information should be made known to the data users. 2) Reliability of data refers to the extent to which data is collected consistently over time and by different organisations either manually or electronically.	HIQA 2011. International Review of Data Quality Health Information and Quality Authority (HIQA), Ireland. http://www.hiqa.ie/press-release/2011-04-28-international-review-data-quality.
Data accuracy refers to the degree with which data values agree with an identified source of correct information. There are different sources of correct information: database of record, a similar, corroborative set of data values from another table, dynamically computed values, the result of a manual workflow, or irate customers.	LOSHIN, D. 2001. Enterprise knowledge management: The data quality approach, Morgan Kaufmann Pub.
Data accuracy refers to the degree with which data correctly represents the “real-life” objects they are intended to model. In many cases, accuracy is measured by how the values agree with an identified source of correct information (such as reference data). There are different sources of correct information: a database of record, a similar corroborative set of data values from another table, dynamically computed values, or perhaps the result of a manual process.	LOSHIN, D. 2006. Monitoring Data quality Performance using Data Quality Metrics. Informatica Corporation.
Accuracy of datum refers the nearness of the value v to some value v’ in the attribute domain, which is considered as the (or maybe only a) correct one for the entity e and the attribute a. In some cases, v’ is referred to as the standard. If the datum’s value v coincides value v’, the datum is said to be correct.	REDMAN, T. C. 1997. Data quality for the information age, Artech House, Inc.
Degree of correctness of a value when comparing with a reference one	STVILIA, B., GASSER, L., TWIDALE, M. B. & SMITH, L. C. 2007. A framework for information quality assessment. Journal of the American Society for Information Science and Technology, 58, 1720-1733.
The extent to which data are correct reliable and certified free of error.	WANG, R. Y. & STRONG, D. M. 1996. Beyond accuracy: What data quality means to data consumers. Journal of management information systems, 5-33.

Appropriate presentation

Characteristic Name:	Appropriate presentation
Dimension:	Usability and Interpretability
Description:	The data presentation is aligned with its use
Granularity:	Information object
Implementation Type:	Process-based approach
Characteristic Type:	Usage

Verification Metric:

The number of tasks failed or under performed due to the lack of appropriate presentation of data

The number of complaints received due to the lack of appropriate presentation of data

GuidelinesExamplesDefinitons

The implementation guidelines are guidelines to follow in regard to the characteristic. The scenarios are examples of the implementation

Guidelines:	Scenario:
Ensure that Universally accepted standard formats are used to maintain the compatibility of information across organisations and across time	(1) A patients diagnostic card generated in one hospital is compatible with another hospital.
Ensure that information can be aggregated or combined through the use of compatible formats	(1) Product wise monthly sales report can be generated by combining the sales reports of three subsidiaries
Ensure that the data presentations are familiar to the users even if the application platform is changed.	(1) A quotation created in one system is sent to another system through an EDI message and displayed in the same presentation format
Ensure the media of presentation is appropriate for the target group	(1) A step by step written instruction list in a documents appropriate for a software engineer. (2) A video display is appropriate for a mechanic
Ensure that the presentation formats are flexible to accommodate changes easily	(1) An invoice document may require additional space to mansion authorisation evidence

Validation Metric:

How mature is the process to maintain appropriate presentation of data

These are examples of how the characteristic might occur in a database.

Example:	Source:
my birth date is December 13, 1941. If a personnel database has a BIRTH_DATE data element that expects dates in USA format, a date of 12/13/1941 would be correct. A date of 12/14/1941 would be inaccurate because it is the wrong value. A date of 13/12/1941 would be wrong because it is a European representation instead of a USA representation.	J. E. Olson, “Data Quality: The Accuracy Dimension”, Morgan Kaufmann Publishers, 9 January 2003.

The Definitions are examples of the characteristic that appear in the sources provided.

Definition:	Source:
A measure of how information is presented to and collected from those who utilize it. Format and appearance support appropriate use of information.	D. McGilvray, “Executing Data Quality Projects: Ten Steps to Quality Data and Trusted Information”, Morgan Kaufmann Publishers, 2008.
1) The Characteristic in which formatted data is presented consistently in a standardized or consistent way across different media, such as in computer screens, reports, or manually prepared reports. 2) The Characteristic of Information being presented in the right technology Media, such as online, hardcopy report, audio, or video. 3) The degree to which Information is presented in a way Intuitive and appropriate for the task at hand. The Presentation Quality of Information will vary by the individual purposes for which it is required. Some users require concise presentation, whereas others require a complete, detailed presentation, and yet others require graphic, color, or other highlighting techniques.	ENGLISH, L. P. 2009. Information quality applied: Best practices for improving business information, processes and systems, Wiley Publishing.
1) Appropriateness is the dimension we use to categorize how well the format and presentation of the data match the user needs. In our example, there is a difference between a high-level monthly sales report that is supplied to senior management and the daily product manifests that are handed to the shipping department for product packaging. 2) Flexibility in presentation describes the ability of the system to adapt to changes in both the represented information and in user requirements for presentation of information. For example, a system that display different counties; currencies may need to have the screen presentation change to allow for more significant digits for prices to be displayed when there is a steep devaluation in one county’s currency. 3) In an environment that makes use of different kinds of systems and applications, a portable interface is important so that as applications are migrated from one platform to another, the presentation of data is familiar to the users. Also, when dealing with a system designed for international use, the user of international standards as well as universally recognized icons is a sign of system designed with presentation portability in mind.	LOSHIN, D. 2001. Enterprise knowledge management: The data quality approach, Morgan Kaufmann Pub.
1) Data is presented in an intelligible manner. 2) Data is presented in a manner appropriate for its use, with respect to format, precision, and units.	PRICE, R. J. & SHANKS, G. Empirical refinement of a semiotic information quality framework. System Sciences, 2005. HICSS'05. Proceedings of the 38th Annual Hawaii International Conference on, 2005. IEEE, 216a-216a.
Good format, like good views, are flexible so that changes in user need and recording medium can be accommodated.	REDMAN, T. C. 1997. Data quality for the information age, Artech House, Inc.
Data are always presented in the same format and are compatible with the previous data.	WANG, R. Y. & STRONG, D. M. 1996. Beyond accuracy: What data quality means to data consumers. Journal of management information systems, 5-33.